Terms of service

Last updated: September 2026. These terms summarise how rentals, repairs and the Fleet Maintenance Plan work. The rental or repair agreement you sign by email governs the specific job.

Inquiries

This website collects inquiries only. No payment is taken online and no agreement is formed until we confirm availability and terms by email.

Rentals

Rentals are billed monthly with a minimum term and a refundable deposit stated at the time of quote. Routine wear from ordinary operation is included. Customer-caused damage, misuse and avoidable damage are billed separately. Equipment remains the property of VCR Supply at all times.

Repairs

A diagnostic fee applies to every repair intake, is invoiced at intake and paid before bench work begins, and is credited toward approved work. Complex repairs are quoted after diagnosis; parts are billed separately and nothing beyond the approved scope proceeds without your authorization. Quotes are valid for 14 days. Repairs carry a 90-day workmanship warranty on the specific fault repaired. Decks not approved or collected within 30 days of the quote may be subject to storage fees. Unrepairable units are returned at your cost or, with your permission, retained for parts.

Fleet Maintenance Plan

The plan is for customer-owned decks and covers the services listed on the maintenance page. Replacement parts, shipping and major repair labor are quoted separately. Decks on a VCR Supply rental are maintained under their rental agreement and are not eligible.

Shipping

Outbound rental shipping is included in the first month within the United States. Return shipping and repair inbound shipping are at your cost using the packaging we provide.

Liability

We take care with every tape and deck, but legacy media is fragile. Our liability is limited to the fees paid for the service concerned.

Contact

Questions about these terms: hello@vcrsupply.com.